INVITATION TO WORKSHOP “PTS – PASSPORT TO SUCCESS”
Updated : 2019/08/03
INVITATION TO WORKSHOP “PTS – PASSPORT TO SUCCESS”
Please come to the Workshop “PTS – PASPORT TO SUCCESS” with the topic:
MANAGING STRONG EMOTIONS
Learning Objectives:
Participant will be able to:
– Identify strong emotions
– Understand that situations and people sometimes trigger strong emotions
– Know ways to manage strong emotions, including anger
– Understand how managing strong emotions positively contributes to healthy relationships
– Identify ways to manage their strong emotions, including anger, in a positive way
Presenter:
Ms. Nguyễn Thị Ngọc Hiền, Director of Human Resources Hilton Đà Nẵng
Time:
9am – 11am Thursday 25.4.2019
Venue:
Hall C303 131 Lương Nhữ Hộc Đà Nẵng
Ms. Nguyễn Thị Ngọc Hiền
- work at Hilton Danang as Director of Human Resources
- Formerly worked as Director of Human Resources tại InterContinental Hotels & Resorts
- Formerly worked as Human Resources Manager (HR Manager) tại Metro Nha Trang
- Formerly worked as Human Resources Manager (HR Manager) tại CenDeluxe Hotel
- Formerly worked as Human Resources Manager (HR Manager) tại Novotel Nha Trang
- Formerly worked as Acting Training Manager tại Sofitel Vinpearl Resort & Spa
- Formerly worked as Started as a roommaid, then moved to waitress, bartender, F&B Sup, then to Spa Sup, left as a Training Executive tại Ana Mandara Resort & Spa
- Formerly studied at Cao Đẳng Tài Chính Kế Toán Quãng Ngãi
- Studied English Đại Học Ngoại Ngữ Hà Nội
MANAGING STRONG EMOTIONS is one of the five topics to be presented in the upcoming months:
2. RESPONSIBILITY
Learning Objectives:
Participant will be able to:
– Understand what a responsible person does and says
– Identify the benefits of responsible behavior and the consequences of irresponsibility
– Understand three ways to demonstrate responsibility
– Describe ways to demonstrate responsibility and irresponsibility in a variety of situations
3. LISTENING: A KEY TO POSITIVE RELATIONSHIPS
Learning Objectives:
Participant will be able to:
– Identify non-listening behaviors
– Understand the impact of listening and non-listening on relationships with others
– Name effective listening behaviors
– Strengthen their ability to use good listening behaviors
– Identify listening behaviors they do well and one they want to improve
4. THE POWER OF A POSITIVE ATTITUDE
Learning Objectives:
Participant will be able to:
– Understand the impact of positive and negative experiences on a person
– Define “positive attitude” and “negative attitude”
– Identify the impact of a person’s attitude on their thoughts and behavior when managing negative experiences and the resulting consequences
– Identify, demonstrate, and practice strategies to maintain a positive attitude
– Strengthen their ability to maintain a positive attitude
5. GOAL SETTING
Learning Objectives:
Participant will be able to:
– Identify personal goals
– Understand the benefits of planning to get what you want
– Understand the SMART model of goal setting
– Identify the steps in goal setting
– Create a plan to reach a goal
– Create a plan to reach a personal group goal
HILTON DA NANG
t: +84 236 387 4000
m: +84 988 782 012 f: +84 236 387 4001
50 Bach Dang Street, Hai Chau District, Da Nang, 550000
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